ReactivitudeCommunication Agency
Reactivitude
This site belongs to Alexandre Da Costa, whose registered office is at Rua Praia de Brito, 13, BL C 3A, 4410-122, São Félix da Marinha, Portugal, registered in the Commercial Registry of Vila Nova de Gaia with tax number 293878544.
This site is edited by Alexandre Da Costa, whose registered office is at Rua Praia de Brito, 13, BL C 3A, 4410-122, São Félix da Marinha, Portugal, registered in the Commercial Registry of Vila Nova de Gaia with the tax number 293878544.
These Terms will become effective upon your posting and access to and/or use of the Site. By using our Site, you accept these Terms of Use. If you do not accept these Terms, you will not browse the site.
This site is a technological platform that shows our company, allowing users to contact us.
You must follow all available policies.
The user enjoys complete freedom of use of the site if he complies with these Terms of Use, especially with regard to copyright and intellectual property.
Users are solely responsible for the use of the content of the website.
The following activities shall not be carried out:
1. Activities violating the rights of Reactivitude
2. Use of false identity or concealment of identity
3. Illegal activity, such as the use of information for the purpose of physical offences against other persons
4. Violate the rules of use of this website
5. To reproduce content that is offensive, defamatory or likely to infringe the rights and privacy of third parties
6. Compromise the safety of this website
7. Installing or attempting to install a virus
8. Access by other methods than the interface and the instructions we provide.
We provide the content of our website with skill and care, and we expect user satisfaction in its use. However, we cannot guarantee the absence of errors in the content, nor the uninterrupted availability of features, which may be affected, in particular, by possible computer accidents or failures in the content and functionality availability system.
Reactivitude may also change these Terms of Use or any other conditions of use that apply to a function, for example, reflect changes to the law or our Services. The User shall regularly consult the Terms of Use. Notice of amendment of these Terms of Use will be posted on this page. Notices of amendment of the additional terms of use will be published in the respective contents/ functionalities. The amendments are not retroactive. Changes to the new functionalities or changes introduced for legal reasons shall enter into force immediately. If you do not agree to the modified terms of use of a resource, you should stop using it.
The User is responsible for the use of the Site, and must respect, in addition to the Terms of Use, Copyright and Related Rights, the Industrial Property Code and the Computer Crime Act.
The User must act in a manner that does not prejudice the rights of third parties and in good faith.
In accordance with Portuguese law, we have responded to allegations of alleged copyright infringement.
Nós fornecemos informações para ajudar as pessoas visadas por direitos autorais a gerir sua propriedade intelectual on-line.
If you believe that someone is violating your copyright and want to inform us, you can contact us by email or by the address Rua Praia de Brito, 13, BL C, 3A, 4410-122, São Félix da Marinha, Portugal.
In order to facilitate user navigation and accessibility, the website may contain links to other websites on the Internet.
Reactivitude has no responsibility on these sites and cannot be held responsible for the content or the updating and quality of the information. By using links to these sites, you must accept the terms and conditions of this site before using it.
Reactivitude reserves the right to take all necessary measures to safeguard its rights.
In the event of an attempt to breach these Terms, Reactivitude reserves the right to block access to and use of its website.
The website uses a technology called «cookies». Thus, when you visit the website, you will be asked to authorise the creation and registration on your computer of a «cookie». A cookie is a unique text file that a portal sends to your browser. Cookies allow a portal to customize the information presented to it, according to your browsing preferences. Cookies can be used to personalize your pages or to «remember» when you register or request the services provided on the portal. If you do not want cookies to be installed in your browser, you can set cookies to reject cookies. Rejecting cookies may affect your ability to use some of the website’s features.
The types of cookies used are:
- Session cookies: These temporary cookies remain in your browser’s cookie file until you exit the web page, so no recording is left on the user’s hard drive. The information collected by these cookies is used to analyze the portal’s circulation patterns. Ultimately, this allows us to improve the content and user-friendliness of the portal.
- Analytics cookies: those that, well treated by us or by third parties, allow us to quantify the number of users, and perform statistical measurements and analysis of how users use the service offered. We examine your navigation on our portals, with the aim of improving the supply of the products or services we offer.
- Advertising cookies: those who, treated well by us or by third parties, allow us to manage the offer of advertising spaces that may exist on the portal more effectively, be able to analyze your browsing habits and showyou advertising related to your browsing profile.
- Google Analytics Cookies: Those that, treated well by us or by third parties, allow us to collect information about the use of the Site anonymously. It also allows the creation of reports of visits to the site in order to improve its functionalities.
The laws of the Portuguese Republic govern these Terms of Use, as a relationship between the user and Reactivitude with respect to these Terms of Use. The user and Reactivitude agree to submit the exclusive jurisdiction of the courts of the district of Porto, the resolution of any legal question arising from the Terms of Use, without prejudice to the applicable mandatory rules. Nevertheless Reactivitude may apply provisional measures in any jurisdiction.
For more information about questions related to these Terms and Conditions, users of this website should contact us through contact@reactivitude.com or through Rua Praia de Brito, 13, BL C, 3A, 4410-122, São Félix da Marinha, Portugal.
User data collection and processing
As part of the availability of the website at www.reactivitude.com and the services and communications made available on it, Reactivitude, based at Rua Praia de Brito, 13, BL C, 3A, 4410-122, São Félix da Marinha, Portugal, under the unique registration number and legal person 293878544, you can request the user to make available personal, provided user information that allows Reactivitude to identify and / or contact you ("Personal Information").
As a general rule, Personal Data is requested when the User registers on the site, requests a contact and / or sends newsletters, subscribes to a particular Service, purchases a product or establishes a contractual relationship with Reactivitude.
Personal Data collected and processed consist of information about name, sex, date of birth, phone, cell phone, email, address, tax identification number, credit card data (collected for billing purposes only), although it may collect other Personal Data that may be necessary or convenient for the provision of Services by Reactivitude.
By collecting Personal Data, Reactivitude provides the User with detailed information about the nature of the data collected and about the purpose and processing that will be carried out with respect to the Personal Data, as well as the information mentioned in clause 8.
Reactivitude also collects and processes information about the user’s hardware device features and browser/software features, as well as information about the pages visited by the User within the site. This information may include browser type, domain name, access times and links through which the User accessed the Site.
("Usability Information"). We only use this information to improve the quality of the user experience on the website.
Usability Information and Personal Data are identified in this Privacy Policy as "User Data".
For the purposes of this Privacy Policy, a contractual relationship means any contract between Reactivitude and its related entities, regardless of its purpose.
Data processors
As part of the processing of User Data, Reactivitude uses or may resort to third parties, subcontracted by it, to, on behalf of Reactivitude and in accordance with its instructions, process the User Data in accordance with the law and this Privacy Policy.
These processors may not disclose the User Data to other entities without Reactivitude, having the company given prior written permission to do so, and are also prevented from hiring other processors without Reactivitude, prior authorization of the company.
Reactivitude will only enter into agreements with processors who have implemented the appropriate technical and organizational measures in order to ensure the defense of the User Data. Reactivitude shall bind all processors contracted by a written agreement covering the subject matter and duration of the processing, the nature and purpose of the processing, the type of personal data, the categories of data subjects and the rights and obligations of the parties.
After the collection of personal data, Reactivitude provides the User with information about the categories of processors who, in this case, may process data on behalf of Reactivitude.
Channels for data collection
Reactivitude may collect data directly (i.e., directly from the user) or indirectly (i.e., through partner organizations or others). The collection can be made through the following channels:
- direct collection: personally, by telephone, by e-mail and via the website
- Indirect collection: through partners or group companies and official entities.
In terms of general principles relating to the processing of personal data, Reactivitude undertakes to ensure that the User Data it processes is:
- clarify and update where necessary, ensuring that inaccurate data, taking into account the purposes for which they are processed, are deleted or corrected without delay
The data processing carried out by Reactivitude is legal when at least one of the following situations occurs:
- The User has undoubtedly given his consent to the processing of User Data for one or more specific purposes
- Processing is necessary for the performance of a contract to which the User is party, or for pre-contractual procedures at the User’s request
- Processing is necessary for the fulfilment of a legal obligation to which Reactivitude is subject; PRIVACY POLICY 4
- Processing is necessary for the protection of the fundamental interests of the User or of another person
- Processing is necessary for the legal interests pursued by Reactivitude or by third parties (unless the interests or fundamental rights and freedoms of the User that require the protection of personal data prevail).
Reactivitude undertakes to ensure that the processing of User Data is carried out under the conditions and respecting the principles mentioned above.
The User has the right to withdraw his consent at any time when Reactivitude, based on the User’s agreement, performs the processing of User Data. Such withdrawal of consent, however, does not compromise the legal basis of the treatment performed by Reactivitude based on the consent previously given.
The period of time in which the data is archived and stored varies according to the purpose for which the information is being processed.
However, there are legal requirements that require data to be preserved for a minimum period. Therefore, if there is no specific legal obligation, the data will be stored and stored only for the minimum period necessary for the purposes that led to its collection or further processing and will be deleted when the processing ends.
Use and purposes of user data processing
Reactivitude processes User Data for the following purposes:
- Provision of company services and related services
- Management of contacts
- ensure that the site meets the user’s needs by developing and publishing content that best suits the requests made and the type of User, improving the search capabilities and functionalities of the site and obtaining statistical information associated with or relating to the user profile (consumption profile analysis)
- the recording of telephone calls that may be made in connection with the request or the provision of information on reservations, vouchers and other products or services, as well as their commercial conditions of use and the establishment of any contractual relationship, during the construction phase of the contract or while it is in force.
- Reactivitude may also combine user information with anonymous demographic information for research purposes and may use the results of such research to provide you with relevant content on the website. In certain restricted areas of the site, Reactivitude may also combine Personal Data with Usability Information to provide the User with more personalized content.
User Data collected by Reactivitude is not shared with third parties without the User’s consent, except in the situations mentioned in the following paragraph. However, in the services requested by the User with Reactivitude that are provided by other data controllers for the processing of personal data, the User Data may be consulted or accessed by such entities, to the extent necessary for the provision of such data services.
Reactivitude may disclose the User Data to other entities if and when it is necessary for the fulfillment of the agreement established between the User and Reactivitude or for the pre-contractual procedures at the User’s request. User Data may also be disclosed if necessary to comply with a legal obligation to which Reactivitude is subject or to pursue our legitimate interests. In the event of disclosure of User Data to third parties, reasonable efforts will be made to ensure that the receiving party uses the Data by all means appropriate to this Privacy Policy.
Technical, organisational and security measures implemented
In order to ensure the security of User Data and the utmost confidentiality, we treat the information you provide in an absolutely confidential manner, in accordance with our internal security and confidentiality policies and procedures, which are updated periodically, as required, as well as in accordance with the legally established terms and conditions.
Depending on the nature, scope, context and purpose of the processing, as well as the risks arising from the processing of your rights and freedoms, Reactivitude undertakes to apply, both in the definition of the means of processing and at the time of the processing itself, the technical and organizational measures necessary and appropriate for the protection of the User’s Data and for the fulfillment of the legal requirements.
Reactivitude also undertakes to ensure that, by default, only data that is required for each specific purpose is processed and that such data is not made available without human intervention to an undetermined number of people.
In terms of general measures, Reactivitude adopts the following:
- Regular audits to assess the effectiveness of the technical and organisational measures implemented
- Awareness-raising and training of staff involved in data-processing operations
- Pseudonymisation and encryption of personal data
- Mechanisms to ensure the confidentiality, availability and permanent resilience of information systems
- Mechanisms to ensure the restoration of information systems and access to personal data in a timely manner in the event of a physical or technical incident.
Transfers of international data
Personal data collected and used by Reactivitude will not be disclosed to third parties established outside the European Economic Area. If, in the future, such transfer is made for the above reasons, Reactivitude undertakes to ensure that the transfer complies with the applicable legal provisions, in particular, determine the data protection adequacy of the country and the requirements for such transfers.
Use of cookies
Cookies are small files that are sent to your computer or mobile phone whenever you visit a website. Cookies are sent back to the website on each sequential visit or to another site that recognizes the cookie. Cookies are useful because they allow a website to recognize the user’s device, allowing efficient navigation through web pages, saving your preferences and improving the user experience.
Some cookies sent by the server will only live for the entire session and they expire when you close your browser.
Other cookies are used to remember when a user returns to the site and has a longer lifespan.
Most browsers accept cookies automatically. You can change your browser settings to refuse or be notified whenever a cookie is created. For more information about cookies, including how to verify which cookies were created on your device or how to manage them and delete them in different browsers, please check www.allaboutcookies.org.
You can also change your browser settings regarding the activation, deactivation and deletion of cookies. To do this, follow the instructions in your browser (usually located in the help options", "Tools" or "Edit"). Disabling a cookie or set of cookies does not delete it from your browser, which you will need to do manually.
If you block or delete cookies that Reactivitude uses, it is possible that you will not be able to enjoy all the functionality of the site.
Right to information
Information provided to the user by Reactivitude (when data is collected directly from the user)
The identity and contacts of Reactivitude, as a data controller and, if applicable, of its representative:
- The purposes of the processing and, where appropriate, its legal basis
- If the processing of the data is based on the legitimate interests of Reactivitude or third parties, an indication of those interests
- Where applicable, recipients or categories of recipients of personal data
- where appropriate, information that personal data will be transferred to a third country or an international organisation, where the European Commission has decided that the third country, a territory or one or more specified sectors in that third country, or the international organisation in question ensures an adequate level of protection
- Duration of storage of personal data
- The right to request Reactivitude, the authorization of the company’s personal data, as well as its correction, deletion or limitation, the right to object to its processing and the right of access to the data
- If the processing of the data is based on the consent of the User, the right to withdraw it at any time, without compromising the lawfulness of the processing carried out based on the consent given previously
- The right to lodge a complaint with the CNPD (National Data Protection Commission) or another supervisory authority
- Indicate whether the communication of personal data is a legal or contractual requirement to enter into a contract and whether the data subject is required to provide the personal data and the possible consequences of not providing such data
- where appropriate, the existence of automated decisions, including profiling, and information on the underlying reasoning, as well as the importance and expected consequences of such treatment for the data subject
- If the User Data is not collected directly by the User Reactivitude, in addition to the information mentioned above, the User is also informed about the categories of personal data to be processed, as well as about the origin of the data and, whether they come from publicly available sources
- In the case of Reactivitude, the company intends to continue processing the user data for a purpose other than that for which the data were collected, prior to treatment, Reactivitude shall provide the User with information about that purpose and any other information of interest in the terms mentioned herein.
Procedures and measures applied to comply with the right to information
the information referred to in point C.1.1. is provided in writing (including electronic means) by Reactivitude to the User prior to the processing of the personal data in question. In accordance with the applicable law, Reactivitude, the company has no obligation to provide the User with the information mentioned in paragraph C.1.1. when and to the extent that the User is already aware of them.
This information is provided by Reactivitude at no cost.
Right of access
Reactivitude provides you with the means to access your Personal Data. The User has the right to obtain from Reactivitude a confirmation of which personal data concerning him are subject to processing and, if applicable, the right of access to his personal data and the following information:
- The purposes of data processing
- The categories of personal data concerned
- Recipients or categories of recipients to whom personal data have been or will be disclosed, in particular to recipients established in other countries or belonging to international organisations
- Duration of storage of personal data
- The right to ask Reactivitude to correct, delete or limit the processing of personal data, or the right to prevent such processing
- The right to lodge a complaint with the DPA or other supervisory authority
- If the data have not been collected from the User, the information available on the origin of the data
- the existence of automated decisions, including profiling, and information on the underlying rationale, as well as the importance and expected consequences of such processing for the data subject
- the right to be informed about appropriate safeguards associated with the transfer of data to third countries or international organisations.
Upon request, Reactivitude will provide the User with a free copy of the User Data being processed. The provision of other copies requested by the User may entail administrative costs.
Right to correction
The User has the right to request, at any time, the rectification of his Personal Data, as well as the right to have incomplete personal data completed, including through an additional statement.
In case of rectification, Reactivitude shall inform each recipient/entity to whom the data were transmitted of that rectification, unless such communication proves impossible or involves a disproportionate effort on behalf of Reactivitude.
Right to erase personal data ("right to be forgotten")
You have the right to request and obtain, from Reactivitude, the deletion of your data when one of the following reasons applies:
- User data are no longer required for the purpose for which they were collected or processed
- The User withdraws the consent on which the data processing is based and there is no other legal basis for such processing
- The User opposes the processing under the right of opposition and there are no prevailing legitimate interests justifying the processing
- If user data is processed illegally
- If User Data has to be deleted to comply with a legal obligation to which Reactivitude is subject
In the applicable legal terms, Reactivitude is not obliged to delete User Data to the extent that the processing proves necessary to comply with a legal obligation to which Reactivitude is subject or for the purpose of declaring, exercising or defending Reactivitude, company rights in legal proceedings.
If the data is deleted or deleted, Reactivitude shall inform each recipient/entity to whom the data were transmitted of the deletion, unless such communication is impossible or involves a disproportionate effort on behalf of Reactivitude.
When Reactivitude made personal data public and is required to delete it under the right of erasure, we commit ourselves, taking into account the available technology and implementation costs, including technical measures, inform the controllers processing the personal data that the data subject has requested the erasure of any links or copy or replication of such personal data.
Right to restriction of treatment
The User has the right to obtain, from Reactivitude, a restriction on the processing of the User’s Data, if one of the following situations occurs (the restriction consists of marking the personal data retained for the purpose of limiting its processing in the future):
- if the accuracy of the personal data is disputed, for a period allowing Reactivitude.
- If the processing is illegal and the User opposes the deletion of the data, requesting instead a restriction on its use
- If Reactivitude no longer requires User Data for processing purposes, but such data is required by the User for the purpose of declaring, exercising or defending its rights in legal proceedings
- In case the User opposes the treatment, until it is verified that Reactivitude, the legitimate reasons of the company prevail over those of the User
Where User Data is subject to restrictions, it may only be processed, with the exception of storage, with the consent of the User or for the purpose of declaring, exercising or defending a right in legal proceedings, defending the rights of another natural or legal person, or for reasons of public interest provided for by law.
Reactivitude should inform the User who has obtained a restriction on the processing of their data before this restriction is lifted.
In case of restriction of data processing, Reactivitude shall inform each recipient/entity to whom the data were transmitted of the restriction, unless such communication is impossible or involves a disproportionate effort on behalf of Reactivitude.
Right to data portability
The User has the right to receive the personal data concerning him or her, that he or she has provided Reactivitude, in a structured format, commonly used and machine-readable and has the right to transmit this data to another controller if:
- The processing is based on the consent or a contract to which the User is party
- Processing shall be carried out by automated means
The right of portability does not include inferred or derived data, i.e. personal data that is generated by Reactivitude because of, or resulting from, analysis of the data being processed.
Users have the right to have their personal data transmitted directly between data controllers where technically possible.
Right of object of processing
Users have the right at any time, for reasons related to their specific situation, to object to the processing of personal data concerning them in the exercise of legitimate interests pursued by Reactivitude or where the processing is carried out for purposes other than those for which personal data were collected, including profiling, or where personal data are processed for statistical purposes.
Reactivitude shall terminate the processing of User Data unless it can demonstrate urgent and legitimate reasons for such processing that prevail over the User’s interests, rights and freedoms, or for the purposes of declaring, exercising or defending Reactivitude, Company rights in lawsuits.
When user data is processed for direct sales (marketing) purposes, users have the right to object at any time to the processing of the data concerning them for the purposes of said marketing, which includes profiling insofar as it relates to direct marketing. If Users object to the processing of their data for direct marketing purposes, Reactivitudea shall cease processing the data for this purpose.
Users shall also have the right not to be subject to any decision taken solely on the basis of automated processing, including profiling, which has an effect in the legal sphere or has a similar significant effect, unless the decision:
- It is necessary for the execution or performance of a contract between the User and Reactivitude
- It is authorized by legislation to which Reactivitude is subject
- It is based on the explicit consent of the User.
Procedures for the exercise of rights by the user
You can exercise the right of access, rectification or erasure of personal data or restriction of processing of your data and oppose the processing, as well as the right to data portability by contact@reactivitude.com.
Reactivitude will respond in writing (including by electronic means) to the User’s request within a maximum period of one month from receipt of the request, except in particularly complex cases, for which this period may be extended up to two months.
If the requests submitted by the User are manifestly unjustified or excessive, especially due to their repetitive nature, Reactivitude reserves the right to charge administrative costs or refuse to comply with the request.
Breathing of personal data
In the event of a personal data breach, Reactivitude shall, without undue delay and if possible no later than 72 hours after becoming aware of the breach, inform the User of the breach. We don’t have to do that if:
- Whether Reactivitude has implemented appropriate technical and organisational protection measures, and those measures have been applied to personal data affected by the personal data breach, in particular, those that make personal data unintelligible to anyone who is not authorized to access them, such as encryption
- whether Reactivitude has taken subsequent measures ensuring that the high risk to the rights and freedoms of the data subjects referred to in paragraph 1 is no longer likely to materialise; or
- If the communication to the User involves a disproportionate effort on behalf of Reactivitude. In this case, Reactivitude will disclose a public communication or take a similar action by which the User will be informed.
The emails sent by Reactivitude and all its attachments are CONFIDENTIAL and are intended exclusively for the individual or entity indicated therein as recipients.
If you read any email message and you are not the intended recipient, you are hereby notified that any use, distribution, redirection or other form of disclosure to another, printing or copying of the message is expressly prohibited under applicable laws.
If you have received an email message in error, we request that you immediately notify us by email at contact@reactivitude.com and delete it immediately. Reactivitude declines all responsibility for the content of email messages that are changed or falsified.
Updates to the privacy policy
Reactivitude reserves the right to make changes to this Privacy Policy at any time. In the event of a change to the Privacy Policy, the date of the most recent change, available at the top of this page, should also be updated. If the change is substantial, a notice will be posted on the site.
Applicable law and jurisdiction
The Privacy Policy as well as the collection, processing or transmission of User Data are governed by the provisions of EU Regulation 2016/679, approved by the European Parliament and the Council on 27 April 2016, and by the laws and regulations applicable in Portugal.
Any dispute arising from the validity, interpretation or application of the Privacy Policy, or related to the collection, processing or transmission of User Data, must be submitted exclusively to the jurisdiction of the courts of Lisbon, without prejudice to mandatory legal rules.